What is involved in Known Error Database

Find out what the related areas are that Known Error Database connects with, associates with, correlates with or affects, and which require thought, deliberation, analysis, review and discussion. This unique checklist stands out in a sense that it is not per-se designed to give answers, but to engage the reader and lay out a Known Error Database thinking-frame.

How far is your company on its Known Error Database journey?

Take this short survey to gauge your organization’s progress toward Known Error Database leadership. Learn your strongest and weakest areas, and what you can do now to create a strategy that delivers results.

To address the criteria in this checklist for your organization, extensive selected resources are provided for sources of further research and information.

Start the Checklist

Below you will find a quick checklist designed to help you think about which Known Error Database related domains to cover and 403 essential critical questions to check off in that domain.

The following domains are covered:

Known Error Database, Release management, Business Information Services Library, Enterprise life cycle, Tudor IT Process Assessment, Identity management, RACI matrix, Software metric, Application Management, Business case, Definitive software library, Project management, Goal setting, The Stationery Office, ISO/IEC 27002, Fishbone diagram, Computer network, Service Level Agreement, Capacity management, Request Fulfilment, Primary support level, HM Treasury, Service level requirement, Tertiary support level, Information security, Agile software development, Service catalog, Business continuity planning, 5 Whys, Business impact analysis, Information Technology Infrastructure Library, Configuration management database, IT service management, Joint venture, Performance engineering, Problem Management, Computer security, Underpinning contract, Application Performance Management, Demand management, Business relationship management, Change management, IT service continuity, ITIL security management, Economic efficiency, Office of Government Commerce, Point of contact, Call for bids, Enterprise architecture, Software asset management, Help desk, Known Error Database, ISO/IEC 27001, ISO/IEC 20000, Change request, Definitive Media Library, TM Forum, Event Management, Program management, Cabinet Office, Access and Identity Management, Service Desk, Configuration item, Corporate governance of information technology, Information Management:

Known Error Database Critical Criteria:

Investigate Known Error Database adoptions and catalog Known Error Database activities.

– What prevents me from making the changes I know will make me a more effective Known Error Database leader?

– Do the Known Error Database decisions we make today help people and the planet tomorrow?

– What are the barriers to increased Known Error Database production?

Release management Critical Criteria:

Investigate Release management leadership and define Release management competency-based leadership.

– What happens after development: how should developers release component-based software and how can users subsequently obtain such software especially if the software under consideration consists of many components that are released by many organizations at many different geographical locations?

– Information/context awareness: how can a developer/participant restore awareness in project activity after having been offline for a few hours, days, or weeks?

– The offeror will describe its service levels for fixes, help desk, etc.  will it reduce its fees if the service levels are not met?

– Process support: how can a project better institutionalize workflow support without adding a bureaucratic burden to the developers?

– How do these developers concur over long distances in environments where people rarely if ever meet face to face in a virtual organization?

– What will happen to the software configuration of a customer, when she updates a certain component?

– Does it Eliminate lengthy email threads trying to achieve change approval?

– What to build, how to build it, build it, and is it built right?

– Is open source software development essentially an agile method?

– How will the offeror provide support through the help desk?

– What tools and techniques are use to support these activities?

– Do you have existing automation or deployment tools?

– When should technology be recycled & re-used ?

– What can a cms do for an open source project?

– Why has no os tool emerged to meet this need?

– Every design decision is technical, or not?

– How well are os projects documented?

– what is NEXT FOR RELEASE MANAGEMENT AND DEVOPS?

– What is release management?

– When to buy vs. build ?

Business Information Services Library Critical Criteria:

Do a round table on Business Information Services Library quality and know what your objective is.

– Does Known Error Database analysis show the relationships among important Known Error Database factors?

– How likely is the current Known Error Database plan to come in on schedule or on budget?

– Are there Known Error Database problems defined?

Enterprise life cycle Critical Criteria:

Deduce Enterprise life cycle tasks and optimize Enterprise life cycle leadership as a key to advancement.

– What new services of functionality will be implemented next with Known Error Database ?

– How will we insure seamless interoperability of Known Error Database moving forward?

– Is a Known Error Database Team Work effort in place?

Tudor IT Process Assessment Critical Criteria:

Reorganize Tudor IT Process Assessment quality and report on developing an effective Tudor IT Process Assessment strategy.

– What knowledge, skills and characteristics mark a good Known Error Database project manager?

– How do we know that any Known Error Database analysis is complete and comprehensive?

– Do we have past Known Error Database Successes?

Identity management Critical Criteria:

Check Identity management leadership and point out improvements in Identity management.

– With so many identity management systems proposed, the big question is which one, if any, will provide the identity solution to become standard across the internet?

– Do we keep track of who the leading providers of identity management products and services are, and what are their key offerings, differentiators and strategies?

– Where do ideas that reach policy makers and planners as proposals for Known Error Database strengthening and reform actually originate?

– How is the market for identity management evolving in new technologies, market trends and drivers, and user requirements?

– How do senior leaders actions reflect a commitment to the organizations Known Error Database values?

– Did we develop our saas identity management solution in house or was it acquired from other vendors?

– Complement identity management and help desk solutions with closedloop import and export?

– Do Known Error Database rules make a reasonable demand on a users capabilities?

– What is the security -life cycle identity management business case?

– What are the identity management facilities of the provider?

– What is a secure identity management infrastructure?

– What is identity management to us (idm)?

– How can identity management help?

– What about identity management?

RACI matrix Critical Criteria:

Understand RACI matrix governance and track iterative RACI matrix results.

– Do we cover the five essential competencies-Communication, Collaboration,Innovation, Adaptability, and Leadership that improve an organizations ability to leverage the new Known Error Database in a volatile global economy?

– How do we ensure that implementations of Known Error Database products are done in a way that ensures safety?

– Who is responsible for ensuring appropriate resources (time, people and money) are allocated to Known Error Database?

Software metric Critical Criteria:

Read up on Software metric visions and define what do we need to start doing with Software metric.

– What management system can we use to leverage the Known Error Database experience, ideas, and concerns of the people closest to the work to be done?

– What are the best software metrics for discerning Agile (vs. non-Agile) process effects on teams artifacts?

– Think of your Known Error Database project. what are the main functions?

– Are assumptions made in Known Error Database stated explicitly?

Application Management Critical Criteria:

Closely inspect Application Management tasks and proactively manage Application Management risks.

– Does Known Error Database systematically track and analyze outcomes for accountability and quality improvement?

– What are the record-keeping requirements of Known Error Database activities?

Business case Critical Criteria:

Accommodate Business case strategies and balance specific methods for improving Business case results.

– Do we monitor the Known Error Database decisions made and fine tune them as they evolve?

– Who is driving and leading the business case development for your organization?

– Is there a business case where additional cyber security risks are involved?

– What is the purpose of Known Error Database in relation to the mission?

– Have sensitivity of the business case been calculated?

– Right business case?

Definitive software library Critical Criteria:

Gauge Definitive software library failures and point out Definitive software library tensions in leadership.

– Consider your own Known Error Database project. what types of organizational problems do you think might be causing or affecting your problem, based on the work done so far?

– what is the best design framework for Known Error Database organization now that, in a post industrial-age if the top-down, command and control model is no longer relevant?

– Think about the functions involved in your Known Error Database project. what processes flow from these functions?

Project management Critical Criteria:

Systematize Project management issues and remodel and develop an effective Project management strategy.

– How do you merge agile, lightweight processes with standard industrial processes without either killing agility or undermining the years youve spent defining and refining your systems and software process assets?

– Are there process theory explanations for differentiating better from less successful ways to implement agile techniques?

– So, if the project no longer needs a detailed master project plan, why does it need a project manager?

– A heuristic, a decision support system, or new practices to improve current project management?

– What did you accomplish yesterday, what will you do today, and what impediments are getting in your way?

– Can agile project management be adopted by industries other than software development?

– Which individual role is responsible for all aspects of the delivery of the solution?

– How difficult is agile project management for outsourced or off-shored projects?

– What happens to the function of the business analysis in user story development?

– What is meant by an integrative approach to project management?

– Agile Project Management and PRINCE2 9 – one or the other, or both?

– Does your organization have a Project Management Office?

– What work wouldnt get done if no more funds were added?

– What is the Technical aspect of Project Management?

– What is Turnkey Operation in Project Management?

– What project management certifications do you hold?

– How familiar are we with Agile project management?

– How do we minimize impact and cost?

– What is Project Management?

– What is scrum?

Goal setting Critical Criteria:

Model after Goal setting visions and devise Goal setting key steps.

– What vendors make products that address the Known Error Database needs?

– Is there any existing Known Error Database governance structure?

The Stationery Office Critical Criteria:

Examine The Stationery Office tactics and reinforce and communicate particularly sensitive The Stationery Office decisions.

– Have all basic functions of Known Error Database been defined?

– What threat is Known Error Database addressing?

ISO/IEC 27002 Critical Criteria:

Mix ISO/IEC 27002 adoptions and ask questions.

– What are the top 3 things at the forefront of our Known Error Database agendas for the next 3 years?

– How will you measure your Known Error Database effectiveness?

Fishbone diagram Critical Criteria:

Mix Fishbone diagram tactics and diversify disclosure of information – dealing with confidential Fishbone diagram information.

– Do several people in different organizational units assist with the Known Error Database process?

– What are the long-term Known Error Database goals?

Computer network Critical Criteria:

Investigate Computer network engagements and differentiate in coordinating Computer network.

– Is the illegal entry into a private computer network a crime in your country?

– How do we Identify specific Known Error Database investment and emerging trends?

– What is our formula for success in Known Error Database ?

Service Level Agreement Critical Criteria:

Familiarize yourself with Service Level Agreement engagements and find out.

– What are direct advantages of entering into Service Level Agreements?

– What are the costs to the business customer for the service?

– Is your firm willing to commit to Service Level Agreements?

– What are the physical location requirements for each copy?

– What Support/applications are included in this SLA?

– What does off-site mean in your organization?

– How will the service be delivered?

– Do any copies need to be off-site?

– When will the SLA be reviewed?

– How many copies are required?

– Why collaborative management?

– What services are included?

– What services are provided?

– What will the project do?

– What is it going to take?

– Who prepares the SLA?

– What to optimise for?

– What is In Scope?

Capacity management Critical Criteria:

Audit Capacity management decisions and achieve a single Capacity management view and bringing data together.

– What are your results for key measures or indicators of the accomplishment of your Known Error Database strategy and action plans, including building and strengthening core competencies?

– Application sizing is a technique used by capacity management. why is application sizing important?

Request Fulfilment Critical Criteria:

Trace Request Fulfilment governance and look at it backwards.

– Who are the people involved in developing and implementing Known Error Database?

– What are the business goals Known Error Database is aiming to achieve?

– Are there recognized Known Error Database problems?

Primary support level Critical Criteria:

Chart Primary support level planning and perfect Primary support level conflict management.

– What tools and technologies are needed for a custom Known Error Database project?

– Who will be responsible for documenting the Known Error Database requirements in detail?

– Who will provide the final approval of Known Error Database deliverables?

HM Treasury Critical Criteria:

Own HM Treasury goals and raise human resource and employment practices for HM Treasury.

– What will be the consequences to the business (financial, reputation etc) if Known Error Database does not go ahead or fails to deliver the objectives?

– Are we Assessing Known Error Database and Risk?

Service level requirement Critical Criteria:

Guard Service level requirement governance and drive action.

– What is Effective Known Error Database?

Tertiary support level Critical Criteria:

Bootstrap Tertiary support level management and revise understanding of Tertiary support level architectures.

– Is the Known Error Database organization completing tasks effectively and efficiently?

– What are the usability implications of Known Error Database actions?

– Why are Known Error Database skills important?

Information security Critical Criteria:

Ventilate your thoughts about Information security outcomes and know what your objective is.

– Is the software and application development process based on an industry best practice and is information security included throughout the software development life cycle (sdlc) process?

– Does mgmt communicate to the organization on the importance of meeting the information security objectives, conforming to the information security policy and the need for continual improvement?

– Has specific responsibility been assigned for the execution of business continuity and disaster recovery plans (either within or outside of the information security function)?

– Is there an information security policy to provide mgmt direction and support for information security in accordance with business requirements, relevant laws and regulations?

– Does the ISMS policy provide a framework for setting objectives and establishes an overall sense of direction and principles for action with regard to information security?

– Do suitable policies for the information security exist for all critical assets of the value added chain (degree of completeness)?

– Are information security roles and responsibilities coordinated and aligned with internal roles and external partners?

– Does your company have a current information security policy that has been approved by executive management?

– What information security and privacy standards or regulations apply to the cloud customers domain?

– Have standards for information security across all entities been established or codified into regulations?

– Does your organization have a chief information security officer (ciso or equivalent title)?

– How to achieve a satisfied level of information security?

– Does your company have an information security officer?

– What is the main driver for information security expenditure?

– Conform to the identified information security requirements?

– Is information security managed within the organization?

– What is the goal of information security?

Agile software development Critical Criteria:

Consult on Agile software development tasks and achieve a single Agile software development view and bringing data together.

– Much of the agile advice is oriented towards small teams of up to ten people, who are either co-located or near located, who have ready access to their primary stakeholders, and who are working on software that can be easily organized into a series of small releases. What about large teams?

– The sprint backlog is the list of work the team must address during the next sprint. The list is derived by selecting stories/features from the top of the product backlog until the team feels they have enough work to fill the sprint. Is this done by the team asking, Can we also do this?

– The fundamentals of agile software development, agile project management, and evolutionary development have been proven and demonstrated to be highly successful. Are these now preferred in our organization?

– What are our metrics to use to measure the performance of a team using agile software development methodology?

– Can agile methods be used effectively for evolving a system in response to customer change requests?

– What are some keys to successfully conquering ever changing business requirements?

– How do you know when the software will be finished if theres no up-front plan?

– Who would benefit from the framework(s) and how could it (they) be utilized?

– Do we know the difference between lean and agile software development?

– Will the organizational culture support new values of the agile team?

– What is your favorite project managment interview question?

– Regulated Backward Compatibility and Version Numbering?

– Is Internet-speed software development different?

– How Extreme Does Extreme Programming Have to Be?

– What Can We Learn From a Theory of Complexity?

– How do Agile projects prioritize work?

– Does your team use Agile Methodology?

– Detaching: when does it break down?

– What Is Extreme Programming?

– When should we not use it?

Service catalog Critical Criteria:

Contribute to Service catalog governance and correct better engagement with Service catalog results.

– What other departments, besides it, use service catalog as a means of publishing their services in your organization?

– What other departments, besides IT, use service catalog as a means of publishing their services in your organization?

– Which software allows an administrator to create and publish a service catalogue?

– What services are published in your organizations service catalog?

– What services are published in your organizations service catalog?

– How do we maintain Known Error Databases Integrity?

Business continuity planning Critical Criteria:

Prioritize Business continuity planning visions and cater for concise Business continuity planning education.

– What is the role of digital document management in business continuity planning management?

– What is business continuity planning and why is it important?

5 Whys Critical Criteria:

Conceptualize 5 Whys adoptions and display thorough understanding of the 5 Whys process.

Business impact analysis Critical Criteria:

Distinguish Business impact analysis risks and budget for Business impact analysis challenges.

– How frequently, if at all, do we conduct a business impact analysis (bia) and risk assessment (ra)?

– What other jobs or tasks affect the performance of the steps in the Known Error Database process?

– How does the business impact analysis use data from Risk Management and risk analysis?

Information Technology Infrastructure Library Critical Criteria:

Meet over Information Technology Infrastructure Library management and proactively manage Information Technology Infrastructure Library risks.

– What are the key elements of your Known Error Database performance improvement system, including your evaluation, organizational learning, and innovation processes?

– How can skill-level changes improve Known Error Database?

– How do we Lead with Known Error Database in Mind?

Configuration management database Critical Criteria:

Understand Configuration management database quality and acquire concise Configuration management database education.

– If a customer complains that service levels are below those agreed in the sla, apparently due to a number of related hardware incidents, who is responsible for ensuring the cause is investigated?

– A Configuration Management database (cmdb) can contain different configuration items (cis). Which items would not normally be regarded as a ci?

– Will the change significantly degrade safety or negatively impact adequate protection of workers, the environment, or the public?

– A virtual local area network (vlan) is a physical grouping of network devices within a larger network. true or false?

– Which cloud Service Management process maintains information in the Configuration Management database (cmdb)?

– What is the main difference between a cmdb (Configuration Management database) and a typical asset register?

– Which processes other than incident management are involved in achieving a structural solution ?

– What information does Configuration Management provide to the it management of an organization?

– What would you like the cmdb to do for you -how would they like it to change your life?

– What elements are to be tracked and reported for baselines and changes?

– Which data is least likely to be used in the incident control process?

– What: selection of configuration items (what should be managed?

– What are valid performance indicators for the service desk?

– Definition: what is software Configuration Management?

– Interdisciplinary review of proposed change complete?

– Where do we stand currently against the standards?

– Was the technical review adequately performed?

– Independent verification complete?

– Other reviews to be performed?

– Why a service desk?

IT service management Critical Criteria:

Bootstrap IT service management leadership and visualize why should people listen to you regarding IT service management.

– So you have designed a great process, have invested in a slick itsm tool and paid your consultants for the best advice you could purchase. What makes you think anyone is actually going to follow the new processes after you close up the project and take down the posters?

– Have you deployed, or are you looking to deploy, any application discovery and dependency mapping (ADDM) solutions?

– Are we getting a handle on project initiation-related risks, which is all about are we doing the right things?

– Does current usage support ongoing contract negotiations for maintenance and upgrade renewals?

– What does each software asset cost now and throughout the upgrade or refresh cycles?

– Does the current environment support the business and functional requirements?

– Is the service provider eligible for certification under the scheme?

– Do you have a single view into it Service Management?

– How will changes affect the customers services?

– Will the customers and consumers be notified?

– Which software markets will SaaS disrupt?

– What is meant by it Service Management?

– Where does the data reside?

– Required Metrics Defined?

– Does IT get our business?

– How is it integrated?

– Available enough?

– What is ITIL?

– what is next?

Joint venture Critical Criteria:

Disseminate Joint venture failures and ask what if.

– What other organizational variables, such as reward systems or communication systems, affect the performance of this Known Error Database process?

– What about Known Error Database Analysis of results?

Performance engineering Critical Criteria:

Administer Performance engineering tactics and define what our big hairy audacious Performance engineering goal is.

– What are your key performance measures or indicators and in-process measures for the control and improvement of your Known Error Database processes?

– Will Known Error Database have an impact on current business continuity, disaster recovery processes and/or infrastructure?

Problem Management Critical Criteria:

Canvass Problem Management decisions and budget for Problem Management challenges.

– How do your measurements capture actionable Known Error Database information for use in exceeding your customers expectations and securing your customers engagement?

– Can we add value to the current Known Error Database decision-making process (largely qualitative) by incorporating uncertainty modeling (more quantitative)?

– What is a key activity in problem management?

Computer security Critical Criteria:

Derive from Computer security adoptions and finalize the present value of growth of Computer security.

– Does your company provide end-user training to all employees on Cybersecurity, either as part of general staff training or specifically on the topic of computer security and company policy?

– Will the selection of a particular product limit the future choices of other computer security or operational modifications and improvements?

– In a project to restructure Known Error Database outcomes, which stakeholders would you involve?

– Is Supporting Known Error Database documentation required?

Underpinning contract Critical Criteria:

Investigate Underpinning contract outcomes and finalize specific methods for Underpinning contract acceptance.

– To what extent does management recognize Known Error Database as a tool to increase the results?

– Do you monitor the effectiveness of your Known Error Database activities?

– Who needs to know about Known Error Database ?

Application Performance Management Critical Criteria:

Participate in Application Performance Management issues and find the essential reading for Application Performance Management researchers.

– Can Management personnel recognize the monetary benefit of Known Error Database?

– What are the Essentials of Internal Known Error Database Management?

Demand management Critical Criteria:

Derive from Demand management adoptions and revise understanding of Demand management architectures.

– What role does communication play in the success or failure of a Known Error Database project?

– When a Known Error Database manager recognizes a problem, what options are available?

– How does the organization define, manage, and improve its Known Error Database processes?

– Which are the key performance indicators for Customer Service?

– Is your organization considering or implementing the concept of DevOps?

Business relationship management Critical Criteria:

Tête-à-tête about Business relationship management engagements and don’t overlook the obvious.

– If there is recognition by both parties of the potential benefits of an alliance, but adequate qualified human resources are not available at one or both firms?

– Do the sponsors of the alliance meet at least twice a year in facetoface meetings to review alliance progress and strategic relevance?

– Would your company benefit greatly if the supplier were more integrally connected with your company?

– Are there any disadvantages to implementing Known Error Database? There might be some that are less obvious?

– Are both supplier and buyer aligned in what their ultimate customer considers to be valuable?

– Do you measure the relational components of the alliance along with its economic benefits?

– What Services does the Provider deliver to the business and how is the BRM involved?

– Do/did you lead with a tool and build a practice around the tool or vice-versa?

– Are relational expectations documented between you and your partner(s)?

– How Can Economic Sociology Help Business Relationship Management?

– How well did we solve problems using new and creative techniques?

– How are Business Value and BRM effectiveness Measured?

– Does your organization have a BRM role or function?

– How well did we solve conflicts between us?

– How to secure alignment of expectations?

– Does relationship marketing age well?

– Where do successful BRMs come from?

– What to report on and what not to?

– What is the need?

Change management Critical Criteria:

Systematize Change management visions and probe using an integrated framework to make sure Change management is getting what it needs.

– Workforce Change Management How do you prepare your workforce for changing capability and capacity needs? How do you manage your workforce, its needs, and your needs to ensure continuity, prevent workforce reductions, and minimize the impact of workforce reductions, if they do become necessary? How do you prepare for and manage periods of workforce growth?

– What steps have executives included in the Change Management plan to identify and address customers and stakeholders concerns about the specific process to be reengineered?

– Business Change and Training Manager responsibilities include Planning, coordinating and implementing an Organizational Change Management Plan?

– Do you have resources, processes, and methodologies in place to provide training and organizational change management services?

– Have all the major Change Management issues associated with the preferred alternative been identified and discussed?

– What are your most important goals for the strategic Known Error Database objectives?

– Are CSI and organizational change underpinned by Kotters change management best practices?

– Does the service providers Change Management process match the customers needs?

– In what scenarios should change management systems be introduced?

– Are Organizational Change managements best practices (eg Kotter) applied?

– What change management practices does your organization employ?

– What is the latest success strategy in change management?

– When and how is Change Management used on a project?

– Who are the leaders in a Change Management process?

– What is workplace Change Management?

– Why do we need Change Management?

IT service continuity Critical Criteria:

Think carefully about IT service continuity tactics and gather practices for scaling IT service continuity.

– Record-keeping requirements flow from the records needed as inputs, outputs, controls and for transformation of a Known Error Database process. ask yourself: are the records needed as inputs to the Known Error Database process available?

– What are all of our Known Error Database domains and what do they do?

ITIL security management Critical Criteria:

Focus on ITIL security management governance and oversee implementation of ITIL security management.

– Why is it important to have senior management support for a Known Error Database project?

– Meeting the challenge: are missed Known Error Database opportunities costing us money?

– Which individuals, teams or departments will be involved in Known Error Database?

Economic efficiency Critical Criteria:

Bootstrap Economic efficiency tactics and intervene in Economic efficiency processes and leadership.

– What are the Key enablers to make this Known Error Database move?

Office of Government Commerce Critical Criteria:

Own Office of Government Commerce visions and assess what counts with Office of Government Commerce that we are not counting.

– How will you know that the Known Error Database project has been successful?

– Are accountability and ownership for Known Error Database clearly defined?

Point of contact Critical Criteria:

Collaborate on Point of contact planning and frame using storytelling to create more compelling Point of contact projects.

– Are there any easy-to-implement alternatives to Known Error Database? Sometimes other solutions are available that do not require the cost implications of a full-blown project?

– What are current Known Error Database Paradigms?

Call for bids Critical Criteria:

Concentrate on Call for bids results and look at the big picture.

– How can we incorporate support to ensure safe and effective use of Known Error Database into the services that we provide?

Enterprise architecture Critical Criteria:

Model after Enterprise architecture governance and diversify disclosure of information – dealing with confidential Enterprise architecture information.

– Think about the kind of project structure that would be appropriate for your Known Error Database project. should it be formal and complex, or can it be less formal and relatively simple?

– With the increasing adoption of cloud computing do you think enterprise architecture as a discipline will become more or less important to us and why?

– Enterprise architecture planning. how does it align with to the to be architecture?

– How does the standard fit into the Federal Enterprise Architecture (FEA)?

– Are Enterprise JavaBeans still relevant for enterprise architectures?

– Are software assets aligned with the agency enterprise architecture?

– Are the levels and focus right for TOGAF enterprise architecture?

– Are software assets aligned with the organizations enterprise architecture?

– Is There a Role for Patterns in Enterprise Architecture?

– What is the value of mature Enterprise Architecture?

– Why Should we Consider Enterprise Architecture?

– What is an Enterprise Architecture?

– What Is Enterprise Architecture?

– Why Enterprise Architecture?

Software asset management Critical Criteria:

Steer Software asset management strategies and acquire concise Software asset management education.

– What is the total cost related to deploying Known Error Database, including any consulting or professional services?

– How do we keep improving Known Error Database?

Help desk Critical Criteria:

Confer over Help desk leadership and improve Help desk service perception.

– Expose its policy engine via web services for use by third-party systems (e.g. provisioning, help desk solutions)?

– What features of the current help desk service management tool are being used?

– How has the current help desk service management tool been customized?

– Do we know the number of password problem help desk calls per month?

– What is the current help desk service management tool and version?

– Help desk password resets easily measured (specific number?

– Number of password problem help desk calls per month?

– How does the help desk authenticate callers?

– How do we go about Securing Known Error Database?

Known Error Database Critical Criteria:

Facilitate Known Error Database visions and pay attention to the small things.

ISO/IEC 27001 Critical Criteria:

Check ISO/IEC 27001 failures and develop and take control of the ISO/IEC 27001 initiative.

– Is the scope of Known Error Database defined?

– How can we improve Known Error Database?

ISO/IEC 20000 Critical Criteria:

Bootstrap ISO/IEC 20000 projects and slay a dragon.

– Marketing budgets are tighter, consumers are more skeptical, and social media has changed forever the way we talk about Known Error Database. How do we gain traction?

– What are our needs in relation to Known Error Database skills, labor, equipment, and markets?

– Who is the main stakeholder, with ultimate responsibility for driving Known Error Database forward?

– Will we be eligible for ISO/IEC 20000 certification?

Change request Critical Criteria:

Powwow over Change request tasks and finalize specific methods for Change request acceptance.

– Does the suggested change request have a significant negative impact on completed project work without a commensurate benefit to the product or project?

– Does the suggested change request support a mandate that was not in place when the projects original scope was complete?

– Will the product of the project fail to satisfy customer requirements if the change request is not executed?

– Will the product of the project fail to satisfy customer requirements if a change request is not executed?

– Does the suggested change request represent a desired enhancement to the products functionality?

– Does a suggested change request represent a desired enhancement to the products functionality?

– Does the suggested change request seem to represent a necessary enhancement to the product?

– Is the requested change request a result of changes in other project(s)?

– Will the project fail if the change request is not executed?

– Is impact analysis performed for all change requests?

Definitive Media Library Critical Criteria:

See the value of Definitive Media Library tactics and don’t overlook the obvious.

TM Forum Critical Criteria:

Boost TM Forum planning and integrate design thinking in TM Forum innovation.

Event Management Critical Criteria:

Chat re Event Management risks and gather practices for scaling Event Management.

– What potential environmental factors impact the Known Error Database effort?

– Are there Known Error Database Models?

Program management Critical Criteria:

Give examples of Program management strategies and devote time assessing Program management and its risk.

– Which program would be most affected, and to what degree, if the information were lost, compromised, delayed, or disclosed to unauthorized parties?

– Have current policies from relevant government and nongovernment agencies relating to the proposed program been examined?

– Have any stakeholders, other government sectors or agencies expressed an interest in sustaining the program?

– Did the change(s) occur evenly across the target group, or did some groups respond differently to others?

– Do any of the stakeholders have a high profile which could be used to promote the program?

– What is the range of potential strategies which could achieve the possible objectives?

– When the raw data is collected, how will the information be coded or transcribed?

– Who is responsible for co-ordinating and monitoring data collection and analysis?

– What sources do you use to gather information for a Known Error Database study?

– Does the program offer any training opportunities for students or volunteers?

– What resources are available in the community to support the program?

– How much time, money and staffing has been invested in this program?

– Is assistance required to further analyse or interpret the findings?

– Who are all the key people who will be involved in the program?

– Was the program effective in producing significant change(s)?

– Is information security an it function within the company?

– What forms of communication or reporting are appropriate?

– Is a committee overseeing implementation of the program?

– Were the training materials reviewed?

– Is piloting needed?

Cabinet Office Critical Criteria:

Have a session on Cabinet Office management and assess and formulate effective operational and Cabinet Office strategies.

– Can we do Known Error Database without complex (expensive) analysis?

– Will Known Error Database deliverables need to be tested and, if so, by whom?

Access and Identity Management Critical Criteria:

Devise Access and Identity Management tasks and point out Access and Identity Management tensions in leadership.

– A compounding model resolution with available relevant data can often provide insight towards a solution methodology; which Known Error Database models, tools and techniques are necessary?

– What are specific Known Error Database Rules to follow?

Service Desk Critical Criteria:

Reconstruct Service Desk outcomes and proactively manage Service Desk risks.

– What are the disruptive Known Error Database technologies that enable our organization to radically change our business processes?

– Does the service provider have a service desk function based on itil principles?

– How does mobility improve your organizations service desk effectiveness?

– Is the cloud service providers service desk local, onshore or offshore?

– Does the service provider have a service desk function based on ITIL principles?

– How does mobility improve your organizations service desk effectiveness?

– How does mobility improve our organizations service desk effectiveness?

– Is the cloud service providers service desk local, onshore or offshore?

– Are You Running Your Service Desk or is Your Service Desk Running You?

– Which incidents should be logged by the service desk?

Configuration item Critical Criteria:

Recall Configuration item governance and gather practices for scaling Configuration item.

– During release, do the configuration items used match with the latest version indicated in baseline record?

– In what ways are Known Error Database vendors and us interacting to ensure safe and effective use?

– Are all requested changes to the configuration items assessed, processed and tracked?

– Are the relationships between configuration items established?

– Which of the entities should be configuration items?

– What are configuration items, baselines, etc. ?

– How will configuration items be controlled?

– How will configuration items be identified?

Corporate governance of information technology Critical Criteria:

Face Corporate governance of information technology engagements and look for lots of ideas.

Information Management Critical Criteria:

Systematize Information Management engagements and separate what are the business goals Information Management is aiming to achieve.

– What is the difference between Enterprise Information Management and Data Warehousing?

– How is Business Intelligence and Information Management related?

Conclusion:

This quick readiness checklist is a selected resource to help you move forward. Learn more about how to achieve comprehensive insights with the Known Error Database Self Assessment:

https://store.theartofservice.com/Known-Error-Database-Complete-Self-Assessment/

Author: Gerard Blokdijk

CEO at The Art of Service | http://theartofservice.com

gerard.blokdijk@theartofservice.com

https://www.linkedin.com/in/gerardblokdijk

Gerard is the CEO at The Art of Service. He has been providing information technology insights, talks, tools and products to organizations in a wide range of industries for over 25 years. Gerard is a widely recognized and respected information expert. Gerard founded The Art of Service consulting business in 2000. Gerard has authored numerous published books to date.

External links:

To address the criteria in this checklist, these selected resources are provided for sources of further research and information:

Known Error Database External links:

Known Error Database (KEDB) aka Knowledge Base – …
https://www.youtube.com/watch?v=JuGpJSqinqw

Known Error Database: An Introduction to KEDBs – BMC Blogs
http://www.bmc.com/blogs/known-error-database-an-introduction-to-kedbs

7 Benefits of Using a Known Error Database (KEDB)
http://www.theitsmreview.com/2012/04/7-benefits-of-using-a-kedb

Release management External links:

What is release management? – Definition from WhatIs.com
http://searchitchannel.techtarget.com/definition/release-management

Enterprise life cycle External links:

Enterprise Life Cycle | Chron.com
http://smallbusiness.chron.com/enterprise-life-cycle-77017.html

The Enterprise Life Cycle: Are You Too Late to Change?
https://www.gartner.com/doc/309024/enterprise-life-cycle-late-change

Tudor IT Process Assessment External links:

Tudor IT Process Assessment – Revolvy
https://www.revolvy.com/main/index.php?s=Tudor IT Process Assessment

What is TIPA® (Tudor IT Process Assessment)? – YouTube
https://www.youtube.com/watch?v=XcLYGSxGfBo

Tudor IT Process Assessment – WOW.com
http://www.wow.com/wiki/Tudor_IT_Process_Assessment

Identity management External links:

[PDF]Access and Identity Management (AIM) User Guide
http://www.caiso.com/Documents/AccessandIdentityManagement_AIM_UserGuide.pdf

Colorado Department of Education Identity Management
https://cdeapps.cde.state.co.us/index.html

ALSDE Identity Management (AIM) « ALSDE (Alabama …
https://aim.alsde.edu/Aim

RACI matrix External links:

RACI Charting | RACI Matrix
https://raci.com/raci-charting

[XLS]RACI Matrix – TidyForm.com
https://www.tidyform.com/download/file/raci-chart-3/xls

RACI Matrix (Free PPT and PDF Download) – WorkshopBank
https://workshopbank.com/raci-matrix

Software metric External links:

A software metric system for module coupling – ScienceDirect
https://www.sciencedirect.com/science/article/pii/0164121293900726

Application Management External links:

Application Management – Concord University
https://apply.concord.edu/apply

Application Management – Admissions Home
https://admissions.augustana.edu/apply

Application Management – Dixie State University
https://apply.dixie.edu

Business case External links:

Creating a Powerful Business Case for HR Technology
https://www.paychex.com/articles/hcm/business-case-for-hr-technology

What is business case? – Definition from WhatIs.com
http://whatis.techtarget.com/definition/business-case

Definitive software library External links:

DSL – Definitive Software Library | AcronymFinder
https://www.acronymfinder.com/Definitive-Software-Library-(DSL).html

What is a Definitive Software Library? (with pictures)
http://www.wisegeek.com/what-is-a-definitive-software-library.htm

Using CA SCM as a Definitive Software Library
https://communities.ca.com/thread/19596508

Project management External links:

CCRS | Project Management Institute
https://ccrs.pmi.org

Project Management Institute – Official Site
https://www.pmi.org

Goal setting External links:

Goal setting dictionary definition | goal setting defined
http://www.yourdictionary.com/goal-setting

4 Free Goal Setting Worksheets – FREE Forms, Templates …
https://www.developgoodhabits.com/goal-setting-worksheet

Goal Setting the Smart Way | DaveRamsey.com
https://www.daveramsey.com/blog/smart-goal-setting

The Stationery Office External links:

Official DVSA Theory Test Kit by TSO (The Stationery Office)
https://appadvice.com/app/official-dvsa-theory-test-kit/463295925

ISO/IEC 27002 External links:

ISO/IEC 27002
http://ISO/IEC 27002 is an information security standard published by the International Organization for Standardization (ISO) and by the International Electrotechnical Commission (IEC), titled Information technology – Security techniques – Code of practice for information security management.

ISO/IEC 27002 code of practice
http://iso27001security.com/html/27002.html

ISO/IEC 27002 – Key Benefits of MetricStream IT GRC Solution
https://www.metricstream.com/solutions/ISO-IEC-27002.htm

Fishbone diagram External links:

What is fishbone diagram? – Definition from WhatIs.com
http://whatis.techtarget.com/definition/fishbone-diagram

Process Improvement: The Fishbone Diagram – SOMC …
https://www.somc.org/leadership/2304-2

Computer network External links:

Remote services, computer network, PC Health Check – …
https://buy-connectech.att.com/ctcomm/login/notAuthorized/index.jsp

Service Level Agreement External links:

What is a Service Level Agreement? | Palo Alto Networks
http://www.paloaltonetworks.com/cyberpedia/what-is-a-service-level-agreement-sla

State of Oregon: Procurement – Service level agreement
https://services.oregon.gov/das/Procurement/Pages/SLA.aspx

[PDF]IOT Service Level Agreement – IN.gov
https://www.in.gov/iot/files/Service_Level_Agreement_-_FY15.pdf

Capacity management External links:

Capacity Management Solutions | Cerner
https://www.cerner.com/solutions/capacity-management

Request Fulfilment External links:

Request Fulfilment – ITIL® Process | Doc – Octopus
http://wiki.octopus-itsm.com/en/articles/request-fulfilment-itilr-process

HM Treasury External links:

HM Treasury Group Careers – Jobs
https://hmtreasury.referrals.selectminds.com

About the Programme – HM Treasury Careers
http://www.hmtreasurycareers.co.uk/the-graduate-programme/about-the-programme

HM Treasury (@hmtreasury) | Twitter
https://twitter.com/hmtreasury

Service level requirement External links:

Service level requirement
http://In Software Development / IT, a Service Level Requirement (SLR) is a broad statement from a customer to a service provider describing their service expectations. A service provider prepares a service level agreement (SLA) based on the requirements from the customer. For example: A customer may require a server be operational (uptime) for 99.95% of the year excluding maintenance.

ITIL Definition: Service Level Requirement
http://knowledgetransfer.net/dictionary/ITIL/en/Service_Level_Requirement.htm

Information security External links:

ALTA – Information Security
https://www.alta.org/business-tools/cybersecurity.cfm

Information Security
https://www.gsa.gov/reference/gsa-privacy-program/information-security

[PDF]TITLE: INFORMATION SECURITY MANAGEMENT …
http://www.nyp.org/pdf/vendor-policy-I210.pdf

Agile software development External links:

RoleModel Software – Custom Agile Software Development
https://www.rolemodelsoftware.com

8 Benefits of Agile Software Development | Segue …
https://www.seguetech.com/8-benefits-of-agile-software-development

What is Agile Software Development? | Agile Alliance
https://www.agilealliance.org/agile101

Service catalog External links:

Service Catalog – Manhattan College
https://manhattan.teamdynamix.com/TDClient/Requests/ServiceCatalog

Service Catalog
https://bgsu.teamdynamix.com/TDClient/Requests/ServiceCatalog

IT Service Catalog
https://itcatalog.ucdavis.edu

Business continuity planning External links:

Business Continuity Planning – Northwestern University
http://www.northwestern.edu/bcp

Business Continuity Planning Suite | Ready.gov
https://www.ready.gov/business-continuity-planning-suite

Online Business Continuity Planning – Wells Fargo …
https://www.wellsfargo.com/com/ceo/business-continuity

5 Whys External links:

[PDF]“The 5 Whys” – Massachusetts Department of …
http://www.doe.mass.edu/acls/cp/referenced/5Whys-p24.pdf

Business impact analysis External links:

Business Impact Analysis (BIA) – Gartner IT Glossary
http://gartner.com/it-glossary/bia-business-impact-analysis

Business Impact Analysis | Ready.gov
https://www.ready.gov/business-impact-analysis

Business Impact Analysis Worksheet | FEMA.gov
https://www.fema.gov/media-library/assets/documents/89526

Information Technology Infrastructure Library External links:

Information Technology Infrastructure Library (ITIL)
https://www.techopedia.com/definition/24417

Information Technology Infrastructure Library (ITIL)
http://www.techopedia.com/definition/24417/information-technology-infrastructure-library-itil

IT service management External links:

NTT DATA IT Service Management – Login – Dell
https://srms.dell.com/arsys/shared/login.jsp?/arsys/home

IT Service Management | Availability Management | Optanix
https://www.optanix.com

Masters in IT Service Management | JJR Solutions, LLC
https://www.jjrsolutions.com/about

Joint venture External links:

N.Y. Ins. Law § 6409(d): Title Insurance Joint Venture
http://www.dfs.ny.gov/insurance/ogco2002/rg203213.htm

Joint Venture (1998) – IMDb
http://www.imdb.com/title/tt0110204

Joint Venture Medical
https://www.jointventuremedical.com

Performance engineering External links:

Hi-Performance Engineering, Inc.
http://www.hiperf.com/index.html

Home – Korkar Performance Engineering
https://www.kpe-products.com

Problem Management External links:

ITIL Problem Management | When “Incidents” are Problems
https://www.flycastpartners.com/itil-problem-management

[PDF]IT ENTERPRISE PROBLEM MANAGEMENT PROCESS
http://itsm.ucsf.edu/sites/itsm.ucsf.edu/files/Problem Management Process.pdf

Problem Management | ServiceNow
https://www.servicenow.com/products/problem-management.html

Computer security External links:

Naked Security – Computer Security News, Advice and …
https://nakedsecurity.sophos.com

Avast Store | All Computer Security Products & Services
https://www.avast.com/en-us/store

Best Computer Security | Security Software Companies| Softex
https://www.softexinc.com

Underpinning contract External links:

what is Underpinning contract ? | ServiceNow Community
https://community.servicenow.com/thread/282171

ITIL Definition: Underpinning Contract (v2, v3)
http://www.knowledgetransfer.net/dictionary/ITIL/en/Underpinning_Contract.htm

Underpinning Contract [ITIL documentation] – 20000Academy
https://advisera.com/20000academy/documentation/underpinning-contract

Application Performance Management External links:

Application Performance Management for Big Data | Unravel
https://unraveldata.com

Application Performance Management | TraceView
https://traceview.solarwinds.com

Application Performance Management – Compuware
https://compuware.com/application-performance-management

Demand management External links:

WSDOT – Active Traffic and Demand Management
http://www.wsdot.wa.gov/Operations/Traffic/ActiveTrafficManagement

System Dashboard – JIRA – Demand Management
https://jira.transplace.com

California Efficiency + Demand Management Council
https://cedmc.org

Business relationship management External links:

Business Relationship Management – BRM Institute
https://brm.institute

About Business Relationship Management – BRM Institute
https://brm.institute/about-business-relationship-management

IT Strategic Partnering – Business Relationship Management
https://www.baxterthompson.com

Change management External links:

Change management experts -Change Management Leaders
https://www.checksix.com

Strategy Execution and Change Management Consultants – …
https://www.kotterinc.com

[PDF]Change Management Best Practices Guide
https://www.usaid.gov/sites/default/files/documents/1868/597saj.pdf

IT service continuity External links:

IT SERVICE CONTINUITY MANAGEMENT – Learn and …
https://www.youtube.com/watch?v=izQ98tRCbdg

ITIL security management External links:

ITIL Security management | KPI Library
http://kpilibrary.com/categories/securitymngt

ITIL security management
http://The ITIL security management process describes the structured fitting of security in the management organization. ITIL security management is based on the ISO 27001 standard. According to ISO.ORG “ISO/IEC 27001:2005 covers all types of organizations (e.g. commercial enterprises, government agencies, not-for profit organizations).

Economic efficiency External links:

3 Types of Economic Efficiency – YouTube
https://www.youtube.com/watch?v=0_BEHPi4SIk

Economic Efficiency – Investopedia
https://www.investopedia.com/terms/e/economic_efficiency.asp

ECONOMIC EFFICIENCY – staffwww.fullcoll.edu
https://staffwww.fullcoll.edu/fchan/Micro/4economic_efficiency.htm

Office of Government Commerce External links:

Office of Government Commerce | B.D.’s Last Refuge
https://bdhilling.wordpress.com/tag/office-of-government-commerce

Point of contact External links:

Site Point of Contact Portal
https://programportal.hrsa.gov/extranet/site/login.seam

State Single Point of Contact (SPOC) | opgs
https://opgs.dc.gov/service/state-single-point-contact-spoc

Signature Bank | A Single Point Of Contact
https://www.signatureny.com/home

Call for bids External links:

[PDF]PIERCE COUNTY CALL FOR BIDS PHILLIPS/ALARD …
https://www.co.pierce.wa.us/DocumentCenter/View/66061

RFP, RFQ, Call for Bids – Kendall County, Illinois
https://www.co.kendall.il.us/call-for-bids

Call for Bids, Proposals, Qualifications – City of Renton
https://www.rentonwa.gov/bids

Enterprise architecture External links:

Federal Enterprise Architecture (FEA) | The White House
https://obamawhitehouse.archives.gov/omb/e-gov/fea

Enterprise Architecture – EA – Gartner IT Glossary
https://www.gartner.com/it-glossary/enterprise-architecture-ea

Software asset management External links:

Exam 70-713: Software Asset Management (SAM) – Core
https://www.microsoft.com/en-us/learning/exam-70-713.aspx

Software Asset Management – Microsoft SAM
https://www.microsoft.com/en-us/sam

Software Asset Management | ServiceNow
https://www.servicenow.com/products/software-asset-management.html

Help desk External links:

Help Desk – Helpdesk Software Login
https://helpdesk.catertrax.com

ND University System Help Desk | NDUS CTS
https://helpdesk.ndus.edu

TruthFinder Help Desk: 24/7 Customer Help Available
https://www.truthfinder.help

Known Error Database External links:

7 Benefits of Using a Known Error Database (KEDB)
http://www.theitsmreview.com/2012/04/7-benefits-of-using-a-kedb

Known Error Database: An Introduction to KEDBs – BMC Blogs
http://www.bmc.com/blogs/known-error-database-an-introduction-to-kedbs

Known Error Database (KEDB) aka Knowledge Base – …
https://www.youtube.com/watch?v=JuGpJSqinqw

ISO/IEC 27001 External links:

ISO/IEC 27001
http://ISO/IEC 27001:2013 is an information security standard that was published on the 25th September 2013. It supersedes ISO/IEC 27001:2005, and is published by the International Organization for Standardization (ISO) and the International Electrotechnical Commission (IEC) under the joint ISO and IEC subcommittee, ISO/IEC JTC 1/SC 27.

ISO/IEC 20000 External links:

ISO/IEC 20000 IT Service Management | BSI America
https://www.bsigroup.com/en-US/ISO-IEC-20000-IT-Service-Management

ISO/IEC 20000
http://ISO/IEC 20000 is the first international standard for IT service management. It was developed in 2005, by ISO/IEC JTC1/SC7 and revised in 2011. It is based on and intended to supersede the earlier BS 15000 that was developed by BSI Group.

Change request External links:

GEICO Homeowner Mortgagee Inquiry and Change Request
https://partners1.geico.com

Licensing Change Request Forms – CalBRE
http://calbre.ca.gov/Forms/LicensingChangeRequests.html

[PDF]TITLE CHANGE REQUEST HECKLIST AND …
http://my.intervalservicing.com/sites/default/files/Title_Change_4.pdf

Definitive Media Library External links:

DML abbreviation stands for Definitive Media Library
https://www.allacronyms.com/dml/Definitive_Media_Library

Definitive Media Library (DML) definitions – Defined Term
https://definedterm.com/definitive_media_library_dml

TM Forum External links:

TM Forum CurateFx powered by Tr3Dent
https://curatefx.tmforum.org

Home | TM Forum Smart City InFocus
https://smartcityinfocus.tmforum.org

TM Forum Frameworx – YouTube
https://www.youtube.com/watch?v=1fQESPMpkCA

Event Management External links:

Association & Event Management Software | 123Signup
https://www.123signup.com

Superior event management for gamers | Warhorn
https://warhorn.net

RegFox Event Management Software
https://www.regfox.com

Program management External links:

[PDF]OSHA Safety and Health Program Management …
https://www.osha.gov/shpmguidelines/SHPM_guidelines.pdf

GHIN Handicap Program Management
http://ghp.ghin.com/GHPOnline/Club/Default.aspx

Access and Identity Management External links:

[PDF]Conduent Access and Identity Management AIM
https://sso.acs-inc.com/nidp/images/CBS_AIM_Missing_WorkDashboard.pdf

[PDF]Access and Identity Management (AIM) User Guide
http://www.caiso.com/Documents/AccessandIdentityManagement_AIM_UserGuide.pdf

Access and Identity Management Solutions | Microsoft
https://www.microsoft.com/en-us/cloud-platform/identity-management

Service Desk External links:

CUNA Service Desk
https://remote.cunamutual.com

IT Service Desk Live Chat – Delta Air Lines
https://bgar.delta.com

COT – Commonwealth Service Desk
https://technology.ky.gov/Pages/help.aspx

Configuration item External links:

[PDF]configuration item attributes – ITILNews
http://www.itilnews.com/uploaded_files/configuration_item_attributes.pdf

What is CONFIGURATION ITEM? definition of …
https://thelawdictionary.org/configuration-item

Glossary – Configuration Item
https://bighorn.doe.nv.gov/Bighorn/Lists/Glossary/DispForm.aspx?ID=433

Corporate governance of information technology External links:

[PDF]Corporate governance of information technology
https://webstore.iec.ch/p-preview/info_isoiec38500{ed1.0}en.pdf

[PDF]Corporate governance of information technology
http://vahabonline.com/wp-content/uploads/2013/06/43236f.pdf

Information Management External links:

Information Management
http://www.opm.gov/about_opm/guidelines

Property Information Management System
http://www.sbcounty.gov/assessor/pims